Frequently Asked Questions

Medical Technology Ltd, a UK-based healthcare device manufacturer. MTL's head office is in Guernsey with offices in London and a fulfillment operation in Southampton. We've been manufacturing medical devices since 2010.

Plantarcure is a Class I medical device that complies with medical device regulations. The treatment method is approved by NICE (National Institute for Health & Care Excellence) and has been subject to multiple clinical trials.

Plantarcure has been helping relieve plantar fasciitis pain since 2010. Over this time, we've helped thousands of patients across the UK, US, EU, and Australia achieve pain relief.

PlantarCure has been proven in clinical trials to help alleviate the pain of plantar fascia damage. In the most recent study, 98% of patients surveyed experienced relief of pain from the condition, and 85% reported increased healing of their plantar fascia.

In our most recent survey of 100 patients, the selection procedure chose the most serious cases. Many patients had previously tried injections, physiotherapy, anti-inflammatory drugs, and bracing before being referred for the study. No participants had mild symptoms. 98% had pain relief using PlantarCure.

TENS (Transcutaneous Electrical Nerve Stimulation) has been proven to be less effective than Plantarcure in clinical studies. TENS is also difficult to apply correctly to the foot, requires gel and pads, and prevents normal foot use when applied.

Yes. The underlying cause of plantar fasciitis pain is very similar to Achilles tendonitis. Many people have used it successfully for this condition, and clinical trials have been undertaken on the Achilles showing similar treatment results.

No medical device can guarantee 100% success for all patients. Pain relief varies between individuals and can range from complete removal of all pain for some to a reduction in pain for others. However, foot flexion (a common measure of plantar fasciitis severity) almost always increases with regular use.

PlantarCure has no contraindications, so it's safe to use when pregnant, for pacemaker wearers, and when on other medications. It should not be used if you have an open wound or if you're under 16 years of age without adult supervision.

Yes, there are variations of Plantarcure for conditions such as tennis elbow and patella tendonitis. The high-frequency vibration therapy is effective for various tendon and tissue disorders. Please contact us for more information about specific conditions.

Plantarcure is light, portable, and safe to use while working, playing sports, or during other activities. Many users carry their device in their handbag or to work and use it when they experience pain.

Each treatment session should last 10 minutes. This duration has been proven effective in clinical trials while being comfortable for daily use.

For best results, use the device 2-3 times daily for 10 minutes per session. Most patients see improvement within 1-2 weeks of regular use. Continue treatment until pain subsides completely.

Most patients begin to notice pain relief within 1-2 weeks of regular use. Some may experience improvement sooner, while others may take up to 4 weeks. Consistency is key - regular daily use produces the best outcomes.

You should feel a gentle, rhythmic vibration. The sensation should be comfortable, not painful. If you experience sharp pain, burning, or severe discomfort, stop use immediately and contact us.

Some patients may experience slight discomfort in the first few days as tissues respond to treatment. This is normal. However, if pain significantly worsens or persists beyond a few days, discontinue use and consult your healthcare provider.

On a single charge, the integrated battery provides 3 to 4 treatments. Charging takes 6 to 8 hours for a full charge.

Connect the charger plug and plug the other end into a USB socket. There's a faint red glow when charging and a bright green light when fully charged. Always remove the charger cable before activating the device.

Press and hold the on/off button to turn the device on. Repeated pressing cycles through the 10 pulse modes and 3 frequencies. Press and hold to turn off. The device always starts at setting one, and after mode 10, it returns to mode 1.

Clean the device with a soft, damp cloth after each use. Do not submerge in water or use harsh chemicals. Store in a cool, dry place. The device should last several years with proper care.

Plantarcure comes with a 12-month manufacturer's warranty covering defects in materials and workmanship. This does not cover damage from misuse, accidents, or normal wear and tear.

While Plantarcure is safe for most people, feel free to consult your healthcare provider before starting treatment, especially if you have underlying medical conditions or are receiving other treatments for plantar fasciitis.

Plantarcure has no contraindications for diabetics or those with neuropathy. However, these conditions can affect sensation in your feet, so please consult your doctor first and monitor the treatment area carefully.

Yes, Plantarcure uses high-frequency vibration, not electromagnetic fields, so it's safe to use with metal implants, pins, or plates in your foot or ankle.

Yes, Plantarcure can be used alongside physiotherapy, stretching exercises, orthotics, and other conservative treatments. Avoid using immediately before or after corticosteroid injections - consult your doctor for timing.

Side effects are rare and typically mild. Some users may experience temporary skin redness at the treatment site or slight muscle soreness. If you experience persistent pain, swelling, or other concerning symptoms, discontinue use and consult your healthcare provider.

Every order comes with a pre-addressed return label for easy returns and a full refund. We operate a 14-day money-back guarantee for UK orders and similar return policies for international customers.

UK orders placed before 2pm are typically dispatched the same day. We offer both express (1-2 days) and economy (5-6 days) shipping options. International orders are dispatched within 24 hours.

Your Plantarcure package includes the device, USB charging cable, adjustable velcro strap for easy fitting, comprehensive instruction manual, and treatment guide with recommended protocols.

Yes, we ship worldwide including the EU, Australia, and many other countries. Unfortunately not the US now, due to tariffs. International shipping costs vary by region and delivery speed selected.

Yes, we stock replacement straps, charging cables, and other accessories. Contact our customer service team for availability and pricing of specific replacement parts.

Currently, we accept major credit cards, PayPal, and bank transfers. For special payment arrangements, please contact our customer service team to discuss options.

While Plantarcure doesn't require a prescription, many healthcare providers are familiar with vibration therapy and can provide documentation supporting its medical necessity for insurance purposes. Ask your doctor.

Yes, Plantarcure is safe for air travel. It's a small medical device that can be packed in carry-on or checked luggage. The lithium battery is within airline safety limits. We recommend keeping it in your carry-on for protection.

We do not recommend using Plantarcure while sleeping. Treatment requires conscious monitoring to ensure proper placement and comfort. Use it while awake, relaxing, or during light activities like reading or watching TV.

Plantarcure is splash-resistant but not fully waterproof. Avoid submerging in water or using in wet conditions. Clean with a damp cloth only and ensure it's completely dry before charging or storage.

Unlike ultrasound therapy which requires gel and professional application, Plantarcure uses high-frequency vibration that you can self-administer at home. Clinical studies show our vibration therapy to be more effective than TENS and more convenient than ultrasound.

Plantarcure offers pain relief without the risks associated with steroid injections, such as tissue damage, infection, or temporary blood sugar spikes. It can be used repeatedly without cumulative side effects and promotes natural healing.

Plantarcure treats the underlying tissue damage causing pain, while orthotics primarily provide support and pressure redistribution. Many patients use both together - orthotics for daily support and Plantarcure for active healing of damaged tissue.

First, ensure the device is fully charged and the strap is properly secured. If problems persist, check our troubleshooting guide or contact customer support. Common issues include loose connections or the need to clean charging contacts.

You can reach our customer support team via email at support@plantarcure.com, phone during business hours, or through our website contact form. We typically respond within 24 hours and aim to resolve any issues quickly.

Yes, we provide comprehensive video tutorials on our website showing proper device placement, usage techniques, and troubleshooting tips. These resources help ensure you get the best results from your treatment.

While our customer support team can provide general guidance on device usage, we cannot offer specific medical advice. For questions about your individual condition, please consult with your healthcare provider or physiotherapist.